Chinese Pinyin - Help maintain your closest friend

CITYLIFE / Hip & New










Help maintain your closest friend

(Shanghai Daily)
Updated: 2006-10-11 14:39


We tried a couple of online services that claim to solve your computer
problems for a fee. Can they do it? Yes. Are they worth the price? We
think so.

We used common problems that we think any small-business or home user
might encounter. The fact is, computers are complex, there are lots of
different setups, the manuals are awful, and most people still need help.
They often ask their friends, but they wouldn't let amateurs work on
their cars, so why does it seem safe to have amateurs mess with their
computers?

The first service we tried was HelpMeRemote.com. Joy wanted two computers
to share the same printer. HelpMeRemote solved that problem in less time
than it would have taken a technician to come to our office even if we
were just a few blocks away. In about 10 minutes on the phone,
HelpMeRemote technicians set up the two computers to use the same
printer. Then they set them up to share data.

These are typical user requests, the company said, but it can also help
with problems involving common programs, like Microsoft Office, Norton
Security Suite and QuickBooks. Its technicians helped a woman who hadn't
been able to get her QuickBooks accounting program working for over a
month. She had spent an hour on the phone with Microsoft (expensive) and
an hour and a half with tech support at Intuit, the company that makes
QuickBooks. No luck. HelpMeRemote solved the problem in a few minutes.

One hour with their technicians costs US$79 if you sign up for a service
contract. Otherwise it costs US$30 for 15 minutes. With the service
contract, the support minutes can be spread throughout the year. Other
pricing plans and additional information can be found at the Website:
HelpMeRemote.com.

You can talk to the technician while he or she is working on your
computer through a remote control program, and this is very useful. He
can tell you what he's doing while he fixes the problem, and if you pay
attention and have a good memory, or take notes, you can deal with it
yourself if it comes up again.

Another great service is Computer Overhauls.

We had just connected a new high-speed wireless router from Netgear and
weren't sure of the setup. Even though we weren't using the wireless
feature and had connected our computers directly to the router with
Ethernet cables, we were concerned that we were broadcasting our private
information all over the building. It turned out we were.

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